Return & Refund Policy

Return & Refund Policy

At Sencilla Jewels, every detail matters. We want you to love your purchase, and we’re committed to providing a thoughtful shopping experience.

Return Eligibility

We accept return requests within 30 days of delivery for eligible, unused merchandise.

To qualify for a return, items must be:

  • Unworn, unused, and in their original condition.

  • Returned with all original packaging, tags, and accessories.

  • Accompanied by proof of purchase or order confirmation.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and quality-control reasons, the following items are final sale:

  • Earrings and other designated hygiene-sensitive jewelry.

  • Custom-made, personalized, or made-to-order jewelry.

  • Items marked “Final Sale” at the time of purchase.

  • Gift cards.

How to Request a Return

To initiate a return, please contact us at sencillajewelry@gmail.com with your order number and the reason for your request. Please wait for return instructions before sending any merchandise back.

Unauthorized returns may not be accepted.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Original shipping fees are non-refundable unless the return is due to an error on our part or another applicable legal requirement.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at sencillajewelry@gmail.com. Include your order number, a description of the issue, and clear photographs when applicable.

We will review the issue and work with you to determine an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

Exchanges

At this time, exchanges are subject to product availability. Please contact us before returning an item so we can help determine the best option.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a confirmed error on our part or applicable law requires otherwise. We recommend using a trackable shipping service, as we cannot guarantee receipt of an untracked return.

Policy Updates

Sencilla Jewels reserves the right to update this policy as needed. Any changes will apply prospectively and will not limit rights provided by applicable law.

For questions about returns or refunds, please contact us at sencillajewelry@gmail.com.